HP MSA 2040
Symptom
* When try to connect to the storage through web browser, "Page cannot be load" message appears. Storage controllers can be ping from the computer, which the attempt was made to login.
* login attempts were made with "https:\\" and "http:\\", which failed in both options.
* Copy the firmware ".bin" file to a folder in PC.
* Move to the above folder
* Enter below command to connect to the SAN controller with ftp protocol
ftp san-msa2040b
* It will prompt for the user name and password, and login with administrator privilages
* Enter below command to update the firmware
# put GLxxxxxxx.bin flash
This will take few minutes and update the firmware
* login attempts were made with "https:\\" and "http:\\", which failed in both options.
Description
** This symptom happens when there is a firmware issue in the storage. In order to resolve the issue, firmware upgrade need to be done.
** This symptom happens when there is a firmware issue in the storage. In order to resolve the issue, firmware upgrade need to be done.
Action Taken to fix the Issue
* Controllers were restarted by removing the power, resulting the same issue.
* What needs to be done is the confirmation of the status of the http and https protocol status.
* Requirement for above is to directly connect the controller through the USB and check the protocol status. (By default, the http protocol is dsabled)
* there are 3 default user accounts for the storage as below
- User Name : admin / Password : !admin --- This is a hard coded password
- User Name : manage / Password : !manage
- User Name : monitor / Password : !monitor
* Protocol status of the controller can be checked with below command
# show protocols
* If the protocols are enabled in the storage, then there is something wrong of the firmware. (This is also known issue to HP)
* Since only the http is disabled, we can enable it and try connect to the controller through web interface. If it is possible, it is easy to update the firmware through the web interface.
* http protocol can be enabled with below command
* If the web interface access is not possible, even after enabling the http, then the firmware needs to be update through the ftp.
* For above to work ftp protocol should be enabled in the controller. Which can be confirmed with the above command(enabled by default) or it can be enabled with below command.
# set protocols ftp enabled
* Download the latest firmware to a folder in the PC.
Latest MSA range firmware can be downloaded from below HP links
MSA 2040 -
* What needs to be done is the confirmation of the status of the http and https protocol status.
* Requirement for above is to directly connect the controller through the USB and check the protocol status. (By default, the http protocol is dsabled)
* How to get the CLI access to the controller is given in http://techexnnet.blogspot.com/2016/11/hp-msa-2040-san-storage-connecting-to.html
- User Name : admin / Password : !admin --- This is a hard coded password
- User Name : manage / Password : !manage
- User Name : monitor / Password : !monitor
* Protocol status of the controller can be checked with below command
# show protocols
* If the protocols are enabled in the storage, then there is something wrong of the firmware. (This is also known issue to HP)
* Since only the http is disabled, we can enable it and try connect to the controller through web interface. If it is possible, it is easy to update the firmware through the web interface.
* http protocol can be enabled with below command
# set protocols http enabled
and confirm the status of the protocol again to confirm the status with below command
# show protocols
* If the web interface access is not possible, even after enabling the http, then the firmware needs to be update through the ftp.
* For above to work ftp protocol should be enabled in the controller. Which can be confirmed with the above command(enabled by default) or it can be enabled with below command.
# set protocols ftp enabled
* Download the latest firmware to a folder in the PC.
Latest MSA range firmware can be downloaded from below HP links
MSA 2040 -
* Move to the above folder
* Enter below command to connect to the SAN controller with ftp protocol
ftp san-msa2040b
* It will prompt for the user name and password, and login with administrator privilages
* Enter below command to update the firmware
# put GLxxxxxxx.bin flash
This will take few minutes and update the firmware
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