DL 380 Gen9
Symptoms
Entry in integrated management log as below
• On Integrated Management Log : Smart Storage Battery has exceeded the maximum amount of devices supported (Battery 1 service information: 0x07). Action: 1. Remove additional devices. 2. Consult server troubleshooting guide. 3. Gather AHS log and contact Support.
Description
- Even though there is only one device (Array controller) and above message appears unexpectedly in production server and server stops responding.
- This is known issue in Gen9 servers nd HPE has issue an Customer Adversary for this.
Fix
- Firmware of the iLO4 need to be upgrade to version 2.44 or higher.
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