Reset HPE C7000 Blade Enclosure OA password

Unit in Concern

C7000 Blade Enclosure OA

Symptom

Can not log in to the OA, since the correct password is not available.

Observation

When trying to log in to the OA, credentials entered was not correct since the correct password is not available.

Action needed to fix the Issue

There are two methods available for the password reset

1. Using a null modem cable and reset button of the OA 

If the OA does not have any USB ports, this would be the only available method to reset the OA password

** This step was tested and successful.

Null Modem Cable

• Connect a computer to the serial port of the Active Onboard Administrator using a null-modem cable. ( HPE pare part for the cable is 280576-001)
• With a null-modem cable (9600 N, 8, 1, VT100, locally connect to the Onboard Administrator).
• If your PC(laptop) does not have a serial port, you may have to use USB to serial converter cable. If so, Windows will ask the driver for the converter cable.

• When the null modem cable is connected to Windows 7 PC, OS will ask for the driver for any "USB RS-232 Adapter" Driver.
• You can download the driver from here or "https://serialio.com/drivers-and-set-up-usb-rs-232-adapter-in-windows".
• After the driver is installed, it will appear in the device manager as below. But the COM port number can be different than below.

• Open Hyper Terminal (in Microsoft(r) Windows(r)) or a suitable terminal window (in Linux), and then connect to the Active Onboard Administrator. 
• If you use putty, select serial port and enter the port number(COM18 in this example)

• When you open the connection below windows will appear

• Press enter for once and windows would be like below

Press and hold in the Onboard Administrator reset button for 5 seconds. When the reset button is pressed, error LED of the controller will turn red. As soon as you release the reset button, LED error indicator will turn off and below will appear in the terminal.

• Select "L" for the "Lost Password Recovery" mode.

• Then the OA wll restart in Lost Password Recovery Mode with the new password.

2. With the help of Script
This method can only be used, only if the OA has an USB port. Otherwise instructions in the Step 1 needs to be followed.

The script has the extension of "cfg". Below script entries needs to be copied to a text file and its extension need to be changed from "txt" to "cfg". Plug the USB drive to the OA and select and run the script from the insight display. 

Script 1
This will reset the "Administrator" account password to "hpinvent"
** This step was tested and successful.


ADD USER admin hpinvent
SET USER ACCESS admin ADMINISTRATOR
ASSIGN SERVER ALL admin
ASSIGN INTERCONNECT ALL admin
ASSIGN OA admin
ENABLE USER admin

HPONCFG all  << end_marker
<RIBCL VERSION="2.0">
<LOGIN USER_LOGIN="adminname" PASSWORD="password">
<USER_INFO MODE="write">
<ADD_USER 
USER_NAME="Administrator" 
USER_LOGIN="Administrator" 
PASSWORD="hpinvent">
<ADMIN_PRIV value ="Yes"/>
<REMOTE_CONS_PRIV value ="Yes"/>
<RESET_SERVER_PRIV value ="Yes"/>
<VIRTUAL_MEDIA_PRIV value ="Yes"/>
<CONFIG_ILO_PRIV value="Yes"/>
</ADD_USER>
</USER_INFO>
</LOGIN>
</RIBCL>

*** This method will not work if the Onboard Administrator BIOS battery is failed.