HP P2000 G3 SAS MSA Dual Cntrl SFF Array
Symptom
The enclosure health status has been degraded on SMU
Observtions
* System Overview shows
Health - Degraded
Health Reason - A sub component of this component is unhealthy.
* Enclosure Overview - Rear Graphical view shows
Health - Degraded
Health Reason - A sub component of this component is unhealthy.
* Enclosure Overview - Rear Tabular view shows
Health- Degraded
Name- Controller A
Health- Fault
Name- Controller A Compact Flash
Health- Degraded
Name- Controller B
Health- Fault
Name- Controller B Compact Flash
Action Taken to fix the Issue
* Update firmware of both controllers(Updated firmware - TS252P001) and hard drives (Updated firmware - HPD5)
* Slot 3 hard drive was not get updated
* Store log analysis done by HP was as below
Log analysis:
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System Information
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System Name: Uninitialized Name
System Contact: Uninitialized Contact
System Location: Uninitialized Location
System Info: Uninitialized Info
Vendor Name: HP
Product ID: P2000 G3 SAS
Product Brand: MSA Storage
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Controller Date
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Date-Time: 2016-10-10 19:44:35
Ntp-state: Disabled
Ntp-address: 0.0.0.0
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Network Time Protocol (NTP) Settings
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NTP Status: deactivated
Client Task Status:
NTP Server Address: 0.0.0.0
Last Server Contact: none
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Manufacturer/Model Controller A Controller B
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Manufacturer: HP HP
Model: P2000 G3 SAS P2000 G3 SAS
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General Information
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This ControllerId: Ctlr B
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Controller Status Controller A Controller B
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CPU Model: Intel Tolapai 1200MHz Intel Tolapai 1200MHz
CPU Status: up up
Failed Over: No No
Failover Reason: Not applicable Not applicable
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Cache Details Controller A Controller B
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Write-back cache:
Cache Lock: Yes Yes
Slot A Cache DIMM size: 2048 2048
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Storage Controller Revisions Controller A Controller B
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SC Code Version: T252R10-02 T252R10-02
SC Baselevel: T252R10-02 T252R10-02
Memory Controller: F400R02 F400R02
SC Loader Version: 23.008 23.008
SC CAPI Version: 3.17 3.17
CPLD: 22 22
Expander Controller: 2028 2028
Hardware Version: 53 53
Host Interface Module Model: 3 3
Host Interface Module Version: 50 50
Internal RAID SN: CN831xxxxx CN831xxxxx
Backplane Type: 7 7
Node WWN: 500c0ff197bcb000 500c0ff197bcb000
Host Channel HW Revision: 0 0
Disk Channel HW Revision: 3 3
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Management Controller Rev Controller A Controller B
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MC Loader Version: 2.5 2.5
MC Code Version: L252R014-01 L252R014-01
LAN Active: OK OK
IP Address: 10.226.116.107 10.226.116.108
IP Subnet Mask: 255.255.255.128 255.255.255.128
Gateway IP Address: 10.226.116.1 10.226.116.1
LAN MAC Address: 00:c0:ff:19:82:95 00:c0:ff:19:83:25
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Host Interface Details
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Number of Host Channels: 4
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CONTROLLER A
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Host Port Name: A1 A2 A3 A4
Host Port Type: SAS SAS SAS SAS
Host Port Status: Up Up Disconnected Disconnected
Configured Speed:
Actual Speed: 6Gb 6Gb Auto Auto
Health: OK OK N/A N/A
Target ID: 500c0ff197bcb000 500c0ff197bcb100 500c0ff197bcb200 500c0ff197bcb300
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CONTROLLER B
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Host Port Name: B1 B2 B3 B4
Host Port Type: SAS SAS SAS SAS
Host Port Status: Up Up Disconnected Disconnected
Configured Speed:
Actual Speed: 6Gb 6Gb Auto Auto
Health: OK OK N/A N/A
Target ID: 500c0ff197bcb400 500c0ff197bcb500 500c0ff197bcb600 500c0ff197bcb700
Known Hosts:
ID Manufacturer ABitMap BBitMap
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500605b005ca8594
500605b005d6a570
500605b005ca8590
500605b005d6a574
External Target Id Control: Disabled
Enclosure Feature Flags: 00000005
HostHubs:
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SuperCapcitor Details
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SuperCap State: 98% 98%
SuperCap Status: OK OK
Pack Voltage: 8.18 8.17
Cell 1 Voltage: 2.04 2.03
Cell 2 Voltage: 2.06 2.05
Cell 3 Voltage: 2.04 2.06
Cell 4 Voltage: 2.04 2.03
SuperCapitor Temp:
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Temperature Details
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CPU Temp:
FPGA-IC Temp:
On-Board temp:
On-Board2 Temp:
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Disk Drive Details
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Number of Disk Drives: 9
Number of Drive Channels: 2
Encl Slot ChA ChB SP Vendor Model Rev Serial Number Size How Used Type LED Status(#) memberIndex vdisk
1 1 0 1 HP EH0300FBQDD HPD5 6XN34VRN0000B331D5V0 300.0GB VDISK SAS Online (1) 0 SAPPRD
1 2 0 1 HP EH0300FBQDD HPD5 6XN35ZPD0000M33101JS 300.0GB VDISK SAS Online (1) 1 SAPPRD
1 3 0 1 HP EH0300FBQDD HPD3 6XN35CRK0000M33113FK 300.0GB VDISK SAS Online (1) 2 SAPPRD
1 4 0 1 HP EH0300FBQDD HPD5 6XN361640000M330N105 300.0GB VDISK SAS Online (1) 3 SAPPRD
1 5 0 1 HP EH0300FBQDD HPD5 6XN34FYJ0000B330MNBY 300.0GB VDISK SAS Online (1) 4 SAPPRD
1 6 0 1 HP EH0300FBQDD HPD5 6XN36JAM0000M3316QG4 300.0GB VDISK SAS Online (1) 5 SAPPRD
1 7 0 1 HP EH0300FBQDD HPD5 6XN361270000M330SWH3 300.0GB VDISK SAS Online (1) 6 SAPPRD
1 8 0 1 HP EH0300FBQDD HPD5 6XN35XQY0000B331D2SW 300.0GB VDISK SP SAS (0) 0 SAPPRD
1 9 0 1 HP EH0300FBQDD HPD5 6XN36HBR0000M3313QUS 300.0GB VDISK SP SAS (0) 0 SAPPRD
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Virtual Disk Details
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Number of Virtual Disks: 0
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Name POwn #drvs RAID SizeBlks NPart SN Status Health
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SAPPRD A 7 RAID5 3511912704 8 00c0ff1982950000d00a2e5200000000 FTOL OK
MemberIndex Location State Activity
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0 1.1 Up
1 1.2 Up
2 1.3 Up
3 1.4 Up
4 1.5 Up
5 1.6 Up
6 1.7 Up
0 1.8 Up
0 1.9 Up
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Enclosure Power Supply Info ( all enclosures )
Value Left Power Supply Right Power Supply
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Enclosure 1
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Power Supply State: Up Up
Power Supply Health: OK OK
12 Volt DC Source: 11.93 11.98
5 Volt DC Source: 5.09 5.09
3.3 Volt DC Source: 3.36 3.35
Fan State: Up Up
Fan Health: OK OK
Fan Speed: 392 378
* In a planed downtime (after instructing the customer to take complete backup of storage), first the Controller A was re-seated.
* After all LED's in the Controller A is green, after the above step, Controller B was re-seated.
* Since the warning messages continue to appear, Compact Flash Card(HP Spare Part #768079-001) was replaced with a new card, one by one and the health condition of the storage returned to normal
*** Compact Flash Card was replaced as per the instruction given in below link
https://h20565.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=4118559&docId=emr_na-c04258884&docLocale=en_US
* Again perform the hard drive firmware update in order to make the previously failed slot-3 hard drive firmware to be latest.
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